Orders will be charged at list price plus postage, packing and postal insurance which can be quoted upon request via web. Proof of postage will be obtained. At the customers request and risk, we will send orders uninsured.
Where more than one item has been ordered we will try to pack the whole order together to help reduce the postal cost. However, damage avoidance will be the deciding factor in our choice of packing style.
Our aim is to dispatch each order within 24 hours after receiving payment in cleared funds. However this cannot be guaranteed. If paying by cheque, please allow 5 working days for clearance of funds. Orders are not dispatched at the weekends or on public holidays.
We have no control over the postal and delivery systems that we use and do not accept responsibility for their failings.
Deliveries within Australia
All orders will be sent via Australia Post or private courier unless otherwise requested by the customer.
Overseas deliveries
All orders will be send by airmail unless otherwise requested by the customer.
Payment methods
We accept Postal Orders, Mastercard, Visa, Eftpos and cheques. In relation to personal cheques please allow 5 business days for clearance of funds.
Returns Policy - Faulty Goods
In the unfortunate event that you receive faulty or damaged goods, a replacement or refund will be arranged, whichever you prefer.
Please email your intention and return the goods by return mail (recorded delivery please) to our correspondence address (as detailed above.) We will refund postage costs and arrange the replacement / refund within 14 days of receipt of the goods. Kindly note that in order for a refund of postage costs to be arranged, a postage receipt from the post office must be obtained.