Our customers are entitled to choose a refund or credit if the products you’ve bought are faulty, significantly different to those shown or described to you or not doing what they’re supposed to do. When you buy, you should choose carefully. You don’t automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of the seller’s advertised policy.
Customer Service Policy
If we are out of stock or there are delays in deliver. We will advise our customers within seven (7) business days.
Security Policy
We accept payments over 128-bit SSL Encryption.
Export Restrictions
Export is restricted to destinations where commercial air-freight delivery is available.
Shipping Policy (Shipping methods, Costs and Delivery Time)
General stock purchases are usually dispatched within 24 hours of receiving cleared funds payment.
Dollhouse Kits are usually dispatched on the Friday after full payment cleared funds.
Australian Handcrafted Ready Built dollhouses will be dispatched approximately 4 – 6 weeks following full payment.
Overseas deliveries - All orders will be sent by airmail unless otherwise requested by the customer.